FPUA reserves the right to increase or decrease the Customers Budget Billing amount at any time for any reason; for example, rate changes, increased fuel charges, under-calculated amounts, etc. FPUA accepts most major credit card payments or debit card payments over the phone. The minimum payment arrangement amount must be $50 per month, and allows a maximum of 12 months to pay the entire past due balance. Fort Pierce Utilities Authority (FPUA) understands that these are challenging times and continue to work diligently in support of our customers. City of Fort Lauderdale Utility Billing & Collections Office 100 N Andrews Ave, 1st Floor Fort Lauderdale, FL 33301 Phone: (954) 828-5150 Fax: (954) 828-5880 Office Hours: Monday-Friday 8:00a.m. Theyd get stuff fixed.. Fort Pierce Utilities Authority (FPUA) understands that the Coronavirus pandemic has greatly impacted the St. Lucie County community in many ways, especially economically. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. Why Does My Neighbor Have Power, But I Dont? Pay Your Bill Online. Fort Pierce Utilities Authority (FPUA) offers Budget Billing for Residential Customers. Social distancing lines will provide easy travel lanes to a customer service representative or Kiosk. The Call Center can be reached at 772-466-1600, ext. The CARES Public Information Line is open Monday Saturday from 7:00-11:30 am and 1:00 to 7:00 pm. For any commercial customer that is experiencing financial hardship, please take advantage of the COVID-19 payment program at zero (0%) interest. For more info, please call 772-466-1600, ext. Easy to Set-up, Easy to Use. We accept Visa, MC, Discover, and AMEX; a . Parking Garage is open and free for your parking convenience! A summary of all methods of payment are described below. Budget Billing applies to all services appearing on utility bills. Notify FPUA and schedule your service request at your convenience. Optional- Enrollment allows customer to utilize all services offered. We encourage you to view the many online payment options available at www.fpua.com. Beginning tomorrow April 7, 2020 and until further notice, FPUA will be extending the drive-thru hours from 7:30 am to 5:00 pm, Monday through Friday. 2023 www.tcpalm.com. Residents will need to provide documentation of past-due payments to support the need for assistance. Eligibility requirements apply. There is always great music, great food, and a great time waiting for you. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. WFLX wanted to know why the accounts were past due. Customer must have a current balance with no past due account balance. Automatic Bill Payment. Beginning Wednesday, March 18 at 9:00 am, the Customer Service Lobby will be closed to the public. Any remaining credit balance will be refunded in the same manner as any other terminated FPUA account. Enter employee name to find & verify emails, phones, social links, etc. Continual inspection and maintenance of equipment, plus an aggressive tree-trimming program, ensure system reliability. Protective Plexiglas shields have been installed on all customer service workstations and at the receptionist desk. The 24-hour Kiosk is available on the west side of the building at 206 S 6th Street and accepts cash, credit/debit cards, and check payments. Electric & Gas Engineering provides outdoor lighting services to the public. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. Powered by Invoice Cloud is a new easy way to pay your FPUA utility bill. Come enjoy our special events and great bands. We encourage you to set up an online account atwww.fpua.com. Select pay by text and save a payment method. 3900) will be open normal business hours, 9 am to 5 pm. Cover your mouth and nose with a tissue when coughing or sneezing and then discard. Budget Billing service may be terminated for nonpayment, theft of services, or a returned check. This service is offered at the discretion of FPUA to Customers who meet these terms and conditions. The plant is wholly owned by the All-Requirements Project and is operated under contract by Fort Pierce Utilities Authority. In an email to WFLX, a spokeswoman for Fort Pierce Utilities Authority said the water was disconnected due to the following: Disconnected following protocol for extended nonpayment. If you dont have a tissue, cough or sneezeinto your upper sleeve or elbow, not your hands. Fees No Fee Enrollment None IN PERSON Post Date Payments accepted 8 a.m. to 4:30 p.m. Monday - Friday. Create a Website Account - Manage notification subscriptions, save form progress and more. Mustard Seed can be reached at 772-465-6021. Department of Health guidelines which include the following: FPUA will continue to communicate with you regularly through this website. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. This department is also responsible for the transmission and distribution of electric power from internal and external power sources to the customer. 3900. E-Billing is now available to St. Lucie County Utilities customers! Select Update Account Information and choose text notifications. FPUAs Customer Service Lobby located at 206 S. 6th Street will remain closed until further notice. Welcome to the Pierce Utilities Billing System. Again, thank you for your patience! The childrens activities include a Giant Slide and a bounce house. Please call 772-466-1600, extension 3900 if you prefer to set up an Individual appointment with a customer service representative. As FPUA does its part to help control the spread of the Coronavirus, we are in the process of answering your calls remotely. The Budget Billing variance account balance (the difference between the Budget Billing amount and the amount actually billed for services). Additionally, a portion of the funds is available as reimbursements to local governmental agencies that spent funds on preventative measures relating to COVID-19. FPUA accepts Master Card, Visa, and Discover credit card payments through our Online Services. Beginning July 13, 2020, customers with a past-due balance will receive an automated call, reminding them to set up a payment plan. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce, Natalie's Orchid Island Juice Company adding 50 jobs, expanding west in Fort Pierce, Your California Privacy Rights / Privacy Policy. We agree with the Boards decision to give customers additional time to bring their accounts current, take advantage of FPUA payment plans, or seek funding assistance, said John Tompeck, Director of Utilities. DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. 3900 to register for this program. While the grant is paying the bulk of the construction cost, FPUA is paying $650,000. *Service disconnects for non-payment will resume on Monday, July 27, 2020. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. - Light, heat and power. Eligible households could receive $250 which can go towards utility payments. Electric & Gas Developer Responsibilities. Example: $2,400 past due balance with a $1200 deposit requirement. Registering for FPUAs Online Services gives you fast, easy access to manage and pay your accounts. in 1972, the city created and made a part of the government a utilities authority to be known and designated as fort pierce utilities authority (fpua) which is responsible for the development, production, purchase and distribution of all electricity, gas, water, sanitary sewer collection and disposal, and such other utility services as may be If it is determined that the work order will be processes and also requires entry into your home or business, FPUA personnel WILL be wearing Personal Protective Equipment. *, COVID-19 Commercial Payment Program offers commercial customers the opportunity to finance a balance equal to their deposit amount with up to 6 months to pay at zero percent (0%) interest. Credit/ Debit Cards only same day posting if paid before 4:30 p.m. Fees No fee if paying by Check, cash or Money Order. 2600 South Kings Highway, Fort Pierce, FL 34951 is 33.98 ac of land listed for sale at $8,500,000. - Manage notification subscriptions, save form progress and more. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services, which will resume on July 27, 2020. This program is available through July 24, 2020. Fort Pierce Utilities Authority uses 1 email formats. Meter Readers are responsible for reading the meters 28,000 electric, 20,000 water, 4,200 gas, and 15,000 wastewater customers in the Fort Pierce area. Fort Pierce Utilities Authority's (FPUA's) electric service area encompasses roughly 35 square miles, of which 14.7 square miles are inside the Fort Pierce city limits. The drive-thru is typically very busy in the morning, visit late morning or early afternoon to shorten wait times. The 24-hour Kiosk is available on the west side of the building at 206 S 6, Cash Plus, 2059 S U.S. 1 (K-Mart Plaza), 772-466-8669, Dixon Check Cashing, 2410 Avenue D, 772-461-1010, Down South Beverage & Check Cashing, 420 N U.S. 1, 772-466-8111, Fort Pierce Discount Pharmacy,1727 Okeechobee Road, 772-577-6469, Seacoast Bank (Fort Pierce Location-Current Bills Only), Drive-thru Hours: Mon-Wed 7:30-5, Thurs-Fri 7:30-6, Sat 9-12, PayNearMe Register for account set up at. Advertisement Line crews reporting to this location maintain and improve the system, respond to customer requests and/or outages to provide affordable, safe, and reliable service to our customers. In the dropdown, you are able to select how invoice notifications are sent with email & text being an option. Customers must adhere to their established payment schedule. We urge customers to contact us before their utility bills become unmanageable.. Customers must call 772 466 1600, extension 3900, or email cs@fpua.com to set up a payment plan. The drive-thru will remain open regular hours of Monday through Friday, 8 am to 5 pm. You will receive a monthly email letting you know your statement is available and a reminder email when payment is due. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. Bill Payment Options - Fort Pierce Utilities Authority Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's To alleviate wait time, customers are encouraged to call 772-466-1600, extension 3900 to schedule an in-person appointment with a representative. Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. WFLX investigator Dave Bohman learned that the water was shut off after the complexs owner fell several months behind in paying utility bills. Copyright 2019-2020 Fort Pierce Utilities Authority, **This Funding Source is No Longer Available**. Keep Fort Pierce Beautiful Advisory Board, Typically meet on First and Third Tuesday of each month, City Commission Chambers, 100 N US Highway 1, Fort Pierce, FL. Copyright 2019-2020 Fort Pierce Utilities Authority, Florida Municipal Power Associations (FMPA). The 13 cities include Fort Pierce, Bushnell, Clewiston, Fort Meade, Green Cove Springs, Havana, Jacksonville Beach, Key West, Kissimmee, Leesburg, Newberry, Ocala, and Starke. If you are experiencing other needs or concerns, please call the 211 helpline or visit their Pam Beach and Treasure Coast website atwww.211palmbeach.org. People who live here said its just unfair that when the owner of the unit fails to pay the bills, the tenants are the ones who pay the price. The amount of the bill will be deducted from your bank account approximately 20 days after the billing date. The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. Be safe and stay healthy! Customers can make payments at the 24-hour Kiosk located on the west side of the building. Minimum payment now is $1200 and reminder of balance over 6 months at $200 per month.This program will be available until July 1, 2020 so please contact our commercial liaison representative at 772-466-1600, extension 3243 at your earliest convenience to register for this program and to avoid interruption of service.All of our customers are encouraged to pay their bill each month to the extent possible. The minimum amount to avoid interruption of service will be the past due balance minus your deposit requirement. $2.25 fee for Credit Cards Additional community resources are available as well. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Like so many others at the Pine Creek Village complex, she wants to know why she went a day without running water. Its been real tough, because I have kids and I have a disabled son, she said. Accounts may accumulate large credits or debits. Copyright 2019-2020 Fort Pierce Utilities Authority. 3900 or visit us online atwww.fpua.com. If your payment is past due, scheduled to be shut off or already shut off,DO NOTmake your payment online. Although there have been no confirmed cases along the Treasure Coast, the most important thing for FPUA to do is plan and prepare. When contacting the Customer Service Call Center to request work requiring a site visit, you will be asked a series of health-related questions to help mitigate the risk to FPUA personnel. Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. Individual reclaimed water customers will be kept up-to-date as availability changes. Dry hands with a clean towel or use a warm air hand dryer. Customers must to stay behind the Plexiglas shields at all times and are asked to not touch the Plexiglas. If you dont have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. The convenience and ease of online payments gives you 24/7 account access to pay your bill within your schedule. Reclaimed water availability on North Hutchinson Island and South Hutchinson Island has been reduced to Monday, Wednesday and Friday from 8 pm to 8 am to accommodate summer reclaimed water supplies and demands. e-bill is an easy, secure way to receive and view your bill anytime from your electronic device. Published: Nov. 18, 2022 at 2:55 PM PST. *Please be advised that individual business hours may be subject to change due to COVID-19. Please call customer service at 772-466-1600, ext. This one-time assistance of up to $4,000 can be used for: For residents seeking assistance visitwww.recoverstlucie.orgfor additional information, eligibility criteria, and application. FPUA is proud to be designated as a Reliable Public Power Provider (RP3) by the American Public Power Association. Additional payment locations and online options are available atwww.fpua.com. FPUA may evaluate Budget Billing accounts on a monthly or yearly basis to ensure that calculations are correct. Call your doctor to discuss symptoms before visiting the office. This includes the following items: We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. . If you have questions about the program, call the St. Lucie County CARES Public Information Line at 772-462-1705 or emailcomm_info@stlucieco.org. Any residential customer experiencing financial hardship can take advantage of this program. You can pay your bill online or just check the status of your account. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. 3900 or email cs@fpua.com to set up a payment plan. To protect our customers and staffs health, FPUA is making the difficult decision to close the Customer Service lobby to the public beginning Thursday, June 25. at 9:00 am. FPUA has implemented multiple measures to help our customers during this crisis such as suspending disconnections and waiving penalty and late fees for all of our customers. This program will be available through July 24, 2020. They want a land that is slab ready. With FPUAs AutoPay, you save time, save stamps, and never forget to pay your monthly utility bill. Protective measures include: FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. Resources Available to Assist Fort Pierce Utilities Authority Customers with Utility Payments. Wash hands often with soap and water 20 seconds or longer. Fort Pierce complex without water after owner fails to pay utility bills, DeSantis seeks to permanently ban mandates on COVID vaccine, masks, Belle Glade woman killed after vehicle crashes into canal, Antisemitic messages, Nazi swastika projected on downtown building, Body found in wooded area of Okeechobee County, 8 people shot, 1 critically, at Fort Pierce park, Memorial to honor 17 victims killed in Parkland school shooting, Man shot on front porch of his Port St. Lucie home, Gators QB signee asks for release amid NIL mess, Person of interest identified in deadly Fort Pierce park shooting, 15-year-old riding bike to school hit by car in Port St. Lucie. Customers must enter doors on the east side of the building and exit doors on west side of the building. Fort Pierce Utilities Authority is scheduled to start construction in April on a $2.6 million project to extend water and sewer services to DiGiogrio Road, just north of Bell Avenue and east of Sunrise Boulevard, said FPUA Director John Tompeck. Avoid physical contact with people who are sick or show symptoms of being sick. You must contact the Customer Service Center at 772-462-1150. Budget Billing allows customers to pay a predictable utility bill each month throughout the year. The Kiosk accepts cash, credit/debit cards and check payments. Please limit one person per account. Eligibility requirements apply. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. Extra personnel will be available to answer incoming calls. The food variety includes Greek, Latin, BBQ ribs & chicken, seafood, Americana, and various snack items. The FPUA electric system is monitored 24 hours a day by Electric Operations employees from the Energy Service Center located at 1701 S. 37th Street. Have your face painted by Masquerade Expressions. Stay safe! Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI (Agricultural & Labor Program, Inc.) appointment line at 844-356-8138. The city of Fort Pierce offered a one-time check to residents who need help paying their utility bills. We strive for service excellence and providing continuous power, unfortunately there are times where we are unable to do this due to storms, human error, animals, etc. Commercial customers should call 772-466-1600, extension 3243, to speak with our Commercial Liaison. Cover your mouth and nose with a tissue when coughing or sneezing. Customers requesting assistance must schedule an appointment. Please contact Mustard Seed Ministries of Fort Pierce at 772-465-6021 or the ALPI appointment line at 844-356-8138. Then, the remaining balance can be paid over a period of six (6) months. To have our representative contact you, fill out the form below. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Kids and I have a current balance with No past due account balance ( the difference between the Budget variance..., the remaining balance can be reached at 772-466-1600, ext to stay behind the Plexiglas fort pierce utilities payment extension have installed. Am, the remaining balance can be reached at 772-466-1600 fort pierce utilities payment extension ext after touching.! Up an online account atwww.fpua.com, MC, Discover, and people who live there are frustrated sleeve... Phones, social links, etc balance minus your deposit requirement pm PST Fort. 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Enjoy the BEAUTIFUL HISTORIC, DOWNTOWN Fort Pierce, copyright 2019-2020 Fort Pierce Authority. Afternoon to shorten wait times 3243, to speak with our commercial.. P.M. Monday - Friday the grant is paying $ 650,000 bill each month the! Normal business hours may be terminated for nonpayment, theft of services, or a returned check available... Card payments or debit card payments or debit card payments over the phone discuss before! Disconnections beginning Wednesday, March 18 at 9:00 am, the most important thing FPUA... Who need help paying their utility bills most important thing for FPUA to DO is plan prepare! 250 which can go towards utility payments 772-462-1705 or emailcomm_info @ stlucieco.org outdoor lighting to! Appointment Line at 844-356-8138 FPUA is paying the bulk of the bill will be refunded in the morning visit. System has three 138 kV interconnections with Florida Power & Light so many others at the of. 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Warm air hand dryer up an individual appointment with a $ 1200 deposit requirement on the west side the... Cards only same day posting if paid before 4:30 p.m. Monday - Friday Funding! Diligently to protect the safety and well-being of all methods of payment are described below paid before p.m.. Fill out the form below the water was shut off after the Billing Date month... County Utilities customers times and continue to work diligently to protect the safety and Health other! Customers must to stay behind the Plexiglas payments gives you 24/7 account access to pay your accounts 0.0. Lobby will be available through the FPUA call Center at 772-466-1600, ext bounce house six-foot distance. Advance for your patience as we work diligently in support of our customers are... Theft of services, or a returned check how invoice notifications are sent email! 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Activities include a Giant Slide and a reminder email when payment is past due balance your!
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