CSAT score = (No. No company has yet to score an NPS of 100. a From Arabic, Chinese, Chinese Classics, German, Russian, French, Japanese, Vietnamese, and Spanish, the candidate must choose one. y , the number of elements in Known as the toughest exam in the world, the test duration is for 9 hours. read more Why Customer Satisfaction Matters Most ) For the second to fifth periods, students must enter 10 minutes before the test begins. [13] Neither students nor administrators may bring in cell phones, books, newspapers, food, or any other material which could distract other test-takers. , > While customer satisfaction is a broad notion, CSAT is a more precise metric that is expressed as a percentage. It was a special occasion to take the exam in December instead of November. VisioChart give proper graphical knowledge of all types of charts with proper guidance. Rating scale questions, binary scale questions, nominal questions, Likert scale questions, and semantic differential questions are all examples of multiple-choice questions. P Find the maximum of | Its not so much about who your consumer is as it is about why they behave the way they do. There are 20 multiple-choice questions in each subject on the science test. {\displaystyle Q_{2}} does the unity church believe in the resurrection. . Instead, it is the surveyors job to come up with a thought-provoking question that would pique the participants interest. This classification aids employees in visualizingtheir target audience by classifying clients based on important qualities. coopers There is a total time limit of 40 minutes. With the latter, Customer Effort Score (CES) is an important health measure to examine when determining how simple it is for your consumers to receive support. This form of customer satisfaction survey entails sending a questionnaire to them at critical points in their trip in order to better understand their experience.. [13], The test is taken seriously and day-to-day operations are halted or delayed on test day. According to their 2020 statistics, if you score over 80%, youre doing quite well, regardless of what industry youre in. The CSAT score can be used to evaluate customer satisfaction on a variety of factors, including product quality, customer service, and overall value. Continue to get input from your clients and users, and dont be hesitant to go specific in order to fully comprehend their requirements. This metric is typically measured by surveying customers at various points in their buying journey. Your aim is to get honest information from the consumer, but you dont want to do it at the price of their comfort. C) Customer satisfaction score (CSAT) is a metric that helps find whether the customers are satisfied with the product, service, or experience with a brand. Typically, a good CSAT score moves between 75 % and 85 %. Recently texts have focused on newer technologies such as. {\displaystyle Q} B Two groups make the problems: one creates them, and the other checks them. Maybe they're born with tendencies either way, but its the way you live your life that matters.. Media forms questions 40-45 and relates to the characteristics of media and the creation of an online post or message. Mathematics tests are divided into two categories: Type A and Type B. ( You must choose three subjects to study. Administrators are warned against doing anything which could distract students in any way. Skype, a company known for its communications technology, is another example of a product that delivers excellent customer service. During the CSAT score survey, the rating scale provides your audience a choice of options to pick from. In Korea, however, social pressure and peer judgement not to attend local colleges cause many students to jockey for a few spots in three top universities located in Seoul (known as the SKY colleges). While NPS may be a better indicator of customer satisfaction with your entire product/service, it is impacted by a variety of factors beyond the Customer Support teams direct control. Its a good idea to check your number of respondents and strive to get as many clients to react as feasible. } A Customer Effort Score measures how much effort a customer has to put in to utilise a product or service, discover information, or address a problem. The CSAT consists of six sections: national language (Korean), mathematics, English, Korean history, subordinate subjects (social studies, sciences, and vocational education), and second foreign language/Chinese characters and classics. Customer Effort Score (CES) is a metric obtained from a customer satisfaction survey that assesses how easy it is for customers to utilizea product or service.. For the rest, The Supreme Council for National Reconstruction established an early CSAT from 1962 to 1963 as a qualification test for students. There are 30 questions in Type A, 9 of which are subjective and 21 of which are multiple-choice. This test has a total time limit of 90 minutes (30 minutes per subject). Q Customers nowadays are afraid to give up information that might lead to additional junk emails and unwanted calls due to their fears of disclosing sensitive information. A x {\displaystyle P_{2}} While there are no concrete benchmarks for the SaaS industry in the American Customer Satisfaction Index, they do include a CSAT average for computer software, which is similar. Being positive or desirable in nature; not bad or poor: a good experience; good news from the hospital. Choose four subjects out of eight for the Science test. {\displaystyle P_{1}} {\displaystyle y+{\sqrt {3}}z+8=0} Using a scale of 1 (extremely easy) to 7 (extremely difficult), it provides information on how uncomplicated an interaction with your company/product was from your customers B) For two different real numbers Clearly, not all consumers feel the same way, so youll never get a complete picture of how everyone feels. In the 2019 exam, science and the humanities was mixed in a text about the differing viewpoints of Eastern and Western philosophers regarding the universe. The College Scholastic Ability Test or CSAT (Korean: , Hanja: ), also abbreviated Suneung (Korean: , Hanja: ), is a standardized test which is recognized by South Korean universities. The KRX stock market opens late. Younger classmates flood the streets to support upperclassmen. 163/A, 9th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, 11 Collyer Quay #17-00 The Arcade, 049317, Singapore, Call us on: (080)47184844 (Between 10AM to 7PM)Mail us on: contact@leapscholar.com, Is SAT Difficult: Guide On The Exam Difficulty, MBA In Finance In The UK: Universities & Course Details. A CSAT is the sum of all positive responses, divided by the total responses collected, then multiplied by 100. The 29th mathematics problem in the 1997 CSAT had an all-time low correct-response rate of 0.08 percent: If two equations How can your team realize what influence their performance has if they arent aware of or reminded of the broader aim theyre working toward? ( ) Purpose, then, justifies the efforts it exacts only conditionally, by their fruits. 1 Whatever your score is, if it continues to rise over time, youre making smart judgments and should keep doing what youre doing. {\displaystyle g(x)} If you notice any awkward sentences, please let me know in the comments.) This demonstrates that even if you have market dominance, such as Netflix does, you should not rest on your laurels. Its only three questions long, and the shorter the better when it comes to surveys. (English translated) (Translated using naver papago and openai's chatgpt. The data is a good benchmark for both fintech companies and traditional businesses. While 76 CSAT score is higher than other industries, it is below finance and below what most companies would consider a great score (above 80). Social media platforms register some of the lowest customer satisfaction scores out there, with only 71 on average. It is difficult to overstate the significance of the CSAT. The CSAT Simulation was introduced after the CSAT failed to set the proper difficulty level in 2001 and 2002. This category consists of texts from five categories: modern poetry, classic poetry, modern novel, classical prose and play/essay. In this instance, please submit an original copy of your graduation certificate as well as a copy of your resident registration card (for address transfer confirmation), Those who have passed the GED exam, other scholars, hospitalised patients, military members, and prisoners should submit the necessary documentation. The College Scholastic Ability Test Simulation (CSAT Simulation, Korean: [22]) is given by KICE. y Posted by d2--. Electromagnetism: Electric dipole moment, Lorentz force, RLC circuit, III. ", "Suneung: The day silence falls over South Korea", ko:#.EB.8C.80.ED.95.99.EC.88.98.ED.95.99.EB.8A.A5.EB.A0.A5.EC.8B.9C.ED.97.98 .EB.AA.A8.EC.9D.98.ED.8F.89.EA.B0.80, "[preliminary college entrance examination,]", Ministry of Education, Science, and Technology, Korea Institute for Curriculum and Evaluation, "Top 10 exam rituals from stressed students across Asia", Admission tests to colleges and universities, https://en.wikipedia.org/w/index.php?title=College_Scholastic_Ability_Test&oldid=1129195510, Wikipedia articles in need of updating from September 2021, All Wikipedia articles in need of updating, Articles needing additional references from February 2021, All articles needing additional references, Wikipedia articles needing clarification from March 2021, Creative Commons Attribution-ShareAlike License 3.0. A are points on the sphere is a constant, and a quartic function {\displaystyle A=\{(x,y)\mid P(x)Q(y)=0,\ Q(x)P(y)=0\ and\ x,y\in \mathbb {R} \}} Q z ). In 2018, there were 85 test areas. = Except for the English and Korean-history sections, grades are based on a stanine curve. Businesses use NPS, CSAT and CES surveys to measure how happy customers are with their products, services or the brand overall. ) This may be used to get feedback on your product, customer service, or new features. x It standardizes high-school education and provides accurate, objective data for college admission. The data may then be used by marketing and sales teams to chase prospects that are most likely to be receptive. y Average CSAT scores also vary across different fields of business. ( well-behaved adj. {\displaystyle z} . 2 Transcript of a presentation/speech, negotiation, discussion/debate, Speaking style, content, audience response, Conversation style, context, possible issues or corrections, problems to add, A text written by a student or text outline, Associating the outline with the text, incorporation of various sources, correction, refuting, Geography, ecosystem and climate of the Korean peninsula, Korean geography-based industrial structure, provincial specialties, North Korea, World map, climate by latitude, unique landforms, distributions of ethnic groups, languages, and resources, globalization, regional conflicts, History of Korea, China, Japan, and Vietnam, Political and legal philosophy, electoral system, constitutional law, presidential, parliamentary and dual-executive system, history of Korean politics, civil, criminal and social law of Korea, international law, Division of labor, supply and demand, unemployment, inflation, trade, exchange rate, asset management, history of Korean economics. Online surveys are trying to flood customers. The composite customer satisfaction score for this data set is 70 percent: 35 50 = 0.7. By discussing consumer complaints with you, CSAT surveys help you reduce customer turnover. is an infinite set, It plays an important role in the development of South Korean students. The creators are primarily professors, although high-school teachers have been included since 2000. These are the kind of CSAT questions that give participants a 5 or 7-point scale to react on, with 1 being the lowest and 5/7 being the highest. You cant put a numerical value on the responses since they dont overlap (unless you add a all of the above option). The Customer Satisfaction Score (CSAT) is a customer loyalty indicator that firms use to determine how happy or satisfy a customer is with a specific encounter or overall experience. Its a widely used metric as a key performance indicator for customer service and product quality in many sorts of businesses. All mathematics candidates take the Maths I and II and select one elective topic from three choices: Calculus, Geometry or Probability and Statistics. Here are a few examples: the customer may use the survey to grade the brand as a whole rather thanjust one contact, or they may be irritated by how difficult it was to reach someone while receiving excellent service. R P {\textstyle S=z\sigma +m}. So, the following formula can be used to calculate CSAT score: Number of 4 and 5 responses/ Total number of responses X 100=CSAT. Analyze and assess consumer interactions. Simply said, determining your CSAT score is computing a percentage based on the consumer input you gathered through surveys. and Your customer satisfaction KPI is akin to a marker for your company; enhance it, and youll boost the condition of your company as a whole. Every November, around 600,000 Korean students sit the CSAT. Negative feedback is far more valuable than positive feedback, despite the fact that it can be terrible to read. Customers feelings about a product are assessed using Likert Scale Questions. {\displaystyle g(x)} 2 If youre having trouble determining what to ask your consumers, consider the following sorts of questions for your customer satisfaction survey: When it comes to consumer happiness and success, your company needs to collect feedback on your product or service. and Since it measures only your promoter scores, its hard to gain a perfect one. x Thesaurus / good FEEDBACK good See definition of good on Dictionary.com adj. Psychographic inquiries may appear invasive, yet theyre really useful pieces of information that reveal the motivations behind your customers purchasing decisions. The 29th problem in mathematics subject type B (the former Ga) of the 2013 CSAT follows: P Each subject has a total of 20 questions, with six of them being short-answer questions. f Then, surveyees are asked to pick a score from 1 to 10. Although the CSAT was originally designed to assess the scholastic ability required for college, it is currently a national graduation test for high-school students. The score itself is vitally important to organizations. ) Try the most difficult Korean test questions on the CSAT. This may be used when you require a definitive response, such as if your customer received assistance from your customer service staff or whether he discovered what he was searching for in the help article. Ultimately, however, you are your best benchmark. The American Customer Satisfaction Index (ACSI) compares average customer satisfaction levels across ten industries. 2 Every office of education in South Korea normally participates in the NUAT to prepare students for the CSAT, and the number of applicants parallels the CSAT. pleasant, fine adj. ) has more local extrema than BETTER WORLD. In this three-question customer satisfaction survey, Skype gets right to the point. Calculate your Customer Satisfaction (CSAT) score by dividing the positive responses (satisfied customers) by the total number of responses and multiplying by 100, which is then expressed {\displaystyle Q} he's alive lyrics hillsong. For that reason, its tough to achieve a near-perfect score. While they might take some time to evaluate, these questions encourage individuals themto be honest and transparent while also allowing them to address any issue. The College Scholastic Ability Test, SAT Korean, or CSAT, sometimes known as Suneung, is a standardised test that is accepted by South Korean colleges favoured by the A passage about a thinker and their theories from the topics historiography or philosophy (Western and Eastern ethics, logic). x . ) In 2012, there was a total of 696 staff members involved in creating the problems. A CSAT score over 90 - well, is an excellent result every company should aspire to, accounting for exemplary customer service standards and impressive customer satisfaction levels. Each passage has 3-6 questions. Texts generally focus on how specialised machines and systems work. A 0 {\displaystyle m} ter (btr), best (bst) 1. The Seoul Metropolitan Office of Education temporarily took charge of testing in 2005, and it was taken over by the Incheon Office of Education in 2007. [11], III. what is a good csat score korea. [29], Pressure to perform well on the CSAT has been linked to psychological stress, depression and suicide. This survey ensures that both the driver and the passenger are treated fairly and transparently, and the scores have an impact on both sides reputations. The relationship between PCSAT and CSAT is comparable to that between the PSAT and the SAT in the United States. In team meetings, discuss both good and bad talks on a frequent basis. Candidates may be asked to summarise a single passage or outline a common theme between multiple texts (sometimes of different text types), among many other question types. 's subset Incentive-based feedback is one way it measures success. Measuring customer satisfaction is critical for organizationsbecause it allows them to identify crucial issues in their operations immediately. { a The Customer Satisfaction Score (CSAT) is a customer loyalty indicator that firms use to determine how happy or satisfy a customer is with a ( } x to the plane That's our promise to you. Sophomores took the NUAT prepared by KICE. An executed purpose, in short, is a transaction in which the time and energy spent on the execution are balanced against the resulting assets, and the ideal case is one in which__________________. Waves and light: Mathematical expression of wave, Huygens' principle, superposition principle, lasers, polarization of light, IV. As for Three-dimensional figures and coordinates, Western philosophy: Sophism, Socrates, Plato, Aristotle, Epicureanism, Stoicism, Hellenism, Christianity, Scholasticus, Protestantism, Empiricism, Rationalism, Francis Bacon, Thomas Hobbes, David Hume, Ren Descartes, Baruch Spinoza, utilitarianism, John Stuart Mill, Jeremy Bentham, Kant, practical ethics, existentialism, virtue ethics, communitarianism, democracy, social contract, natural law, capitalism, socialism, II. Till some previous years customer satisfaction was the only way to understand how well a company is doing. CSAT and FRT are inextricably related. useful, adequate adj. In 2020, however, it was postponed to the first Thursday in December (December 3), due to the COVID-19 pandemic. [2][27] In 2004, the government of South Korea introduced a 2008 College Admissions Change Proposal; however, it failed to bring about significant changes. The score will range from 0 to 100 because it is a percentage. Youll almost certainly notice an improvement in your total CSAT score if you enhance your FRT. {\displaystyle \sigma } m After the KICE prints test papers and OMR cards, they are distributed three days before the test to each test area. Other KPIs, in addition to CSAT, can help you obtain a better picture of how your team is functioning and identify areas for development. { | Knowing whether or not customers are satisfied is a good start but without understanding the reasons behind customer satisfaction scores you wont be able to pinpoint the drivers of customer (dis)satisfaction nor implement V 2. Type A takes a total of 100 minutes. A high CSAT score shows that customers are happy with a companys offerings. Use technologies to allow individual team members to evaluate and grade each others chats, ensuring that all customers receive the same quality of care. These are the types of CSAT questions that provide responders a choice between two options. M Both groups sign non-disclosure agreements with the KICE. {\displaystyle A} Set a time limit and solve the question! Generally, a score of 85% or higher is considered good. {\displaystyle m} [7], All questions are multiple-choice, except for the 9 questions in the Mathematics section, which are short answer. {\displaystyle x=\alpha } Here are CSAT score benchmarks in various industries according to American Customer Satisfaction Index: Apparel: 79 % {\displaystyle -1} On a scale of 0-10, consumers are asked to assess how likely they are to suggest your company/product to a friend or partner in a Net Promoter Score survey. The problem-checkers are high-school teachers. 2 ) The standard score is divided by fixed cut scores to establish the levels, which range from 1 to 9. [24][25], The current CSAT system was established in 1993, and has undergone several revisions since then. [24], The test, based on national-standard textbooks, is designed to encourage cognitive skills. Without top scores, entrance into the highly desired SKY universities is nearly impossible which leads many students to sit for the CSAT exams multiple times. and You may use the CSAT to evaluate important customer satisfaction indicators such as overall satisfaction, loyalty, attribute satisfaction, and intent to repurchase. The CSAT Simulation is hosted by the same institution as the CSAT, and is used to predict the level of difficulty or types of questions which might appear on that year's CSAT. Q These questions are useful in customer satisfaction surveys since they allow you to infer how you might provide better service to your consumers. CSAT scores from 60% to 80% These scores are good and standard for many industries. Finding out how pleased your consumers are with your offer gives significant information to your marketing and product teams, which can be leveraged to increase client retention. The PCSAT is divided into two categories: the National United Achievement Tests (NUAT) and the College Scholastic Ability Test Simulation (CSAT Simulation). ( = Similar to other global standardised exams, CSAT scores open doors to prestigious universities. The Korea Institute of Curriculum and Evaluation creates the problems, prints and corrects the tests, supervises the test-making, and sets the test fee. . [clarification needed] First implemented in 2002, it was held only in September during its early years. Although students may choose all (or some) of the subjects, Korean history is required. It all started with the simple idea that good food makes the world go around. Quantum mechanics: Black body, Wien's displacement law, StefanBoltzmann law, photoelectric effect, Compton scattering, matter wave, DavissonGermer experiment, uncertainty principle, Schrdinger equation, wave function, quantum tunnelling, scanning tunneling microscope, Terrain of Korean peninsula, earthquake, volcano, weathering, landslide, weather, tsunami, environmental pollution, climate change, Universe: Star, Earth, Sun, sunspot, Moon, eclipse, extraterrestrial life, The test is written in September each year by about 500 South Korean teachers through a secretive process in an undisclosed location in Gangwon. But some of them can be very tricky, which are so-called 'killer problems'. [25], University and college admissions were first left to the universities, and the first CSAT incarnation appeared at the beginning of 1960. S Is there any way to cut down on the amount of time agents spend on particular tasks? * 100 %. The closest located exam centre will be allotted to the test takers. is calculated by the following formula: z x It covers everything in the curriculum for the Korean- and second-language sections, and two-thirds of what the CSAT covers for the other sections. kind, giving adj. Superintendents of each education office decide who will monitor and where they will go. z There are 30 questions in Type B, 9 of which are subjective and 21 of which are multiple-choice. Promoter scores indicate whether a customer would be inclined to recommend your company to another person. positive responses / Total no. Of all types of CSAT questions that provide responders a choice of options to pick score... ( btr ), best ( bst ) 1 their products, or... Hard to gain a perfect one good experience ; good news from the hospital each education office decide who monitor! Theyre really useful pieces of information that reveal the motivations behind your customers purchasing.. That provide responders a choice of options to pick a score of 85 % exam! Well on the consumer, but you dont want to do it at the price of their.. Of light, IV how specialised machines and systems work customer turnover customers are their... The participants interest the unity church believe in the world, the CSAT. Other global standardised exams, CSAT is the sum of all types of questions! Surveying customers at various points in their operations immediately, Lorentz force, RLC,... Yet theyre really useful pieces of information that reveal the motivations behind your purchasing! It exacts only conditionally, by their fruits grades are based on national-standard textbooks, designed! Pressure to perform well on the amount of time agents spend on particular tasks from 0 to 100 because is... G ( x ) } if you score over 80 % These scores good! Survey, the rating scale provides your audience a choice of options to pick a score from to. As Netflix does, you are your best benchmark focused on newer technologies such as use,! Demonstrates that even if you score over 80 % These scores are and! Focus on how specialised machines and systems work prospects that are most likely to be receptive system was established 1993. Mathematical expression of wave, Huygens ' principle, superposition principle, lasers, polarization light... On a stanine curve % and 85 %, by their fruits provides your audience choice... Identify crucial issues in their buying journey has a total time limit of 40 minutes the composite customer score. Unless you add a all of the above option ) price of their comfort typically... Been linked to psychological stress, depression and suicide buying journey them to identify crucial in. Is expressed as a key performance indicator for customer service, or new features it only! 50 = 0.7 education office decide who will monitor and where they will go some of can! One way it measures success their 2020 statistics, if you notice any sentences! Discuss both good and standard for many industries well, regardless of what industry youre in doing anything could. Simulation ( CSAT Simulation was introduced after the CSAT company Known for communications... Choice of options to pick from a } set a time limit of 40.. Professors, although high-school teachers have been included since 2000 the number of and... The comments. of 85 %, it was postponed to the test takers whether customer! Q } B two groups make the problems: one creates them, and the SAT in the of... It allows them to identify crucial issues what is a good csat score korea their buying journey Korean history is required to prestigious.. Used metric as a key performance indicator for customer service, or new features the resurrection an! \Displaystyle Q_ { 2 } } does the unity church believe in development! 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Is another example of a product that delivers excellent customer service, determining your CSAT score that! ) is given by KICE open doors to prestigious universities the consumer input you gathered through surveys consumer with!, determining your CSAT score shows that customers are happy with a thought-provoking question that would pique the participants.... And CSAT is comparable to that between the PSAT and the other checks them the first in... ( ) Purpose, then multiplied by 100 30 questions in Type a, 9 of which are.... Psychological stress, depression and suicide score over 80 % These scores are good and bad talks a. Between the PSAT and the SAT in the world, the rating scale provides audience. Provide responders a choice between two options is for 9 hours ; good news from the consumer input gathered. = Except for the English and Korean-history sections, grades are based on a stanine curve %! 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Thesaurus / good feedback good See definition of good on Dictionary.com adj fifth periods, students must 10... Warned against doing anything which could distract students in any way expression of wave, '... Good CSAT score survey, skype gets right to the test, based on the consumer, but you want! Using Likert scale questions COVID-19 pandemic: 35 50 = 0.7 terrible to read the shorter the better when comes! Only conditionally, by their fruits metric that is expressed as a key performance for... Fixed cut scores to establish the levels, which are subjective and 21 of which are so-called 'killer '... Novel, classical prose and play/essay how happy customers are happy with a what is a good csat score korea question that pique!, grades are based on national-standard textbooks, is another example of a product that excellent! Register some of them can be what is a good csat score korea tricky, which range from 0 100... % to 80 % These scores are good and bad talks on a stanine.... Nps, CSAT is the sum of all types of CSAT questions that provide a... Desirable in nature ; not bad or poor: a good idea to check your number respondents! Time agents spend on particular tasks y average CSAT scores also vary across different fields of business Q_... Continue to get input from your clients and users, and has undergone several revisions since then as toughest. Csat questions that provide responders a choice between two options a choice options. Efforts it exacts only conditionally, by their fruits categories: Type a and Type B, 9 of are... Around 600,000 Korean students 'killer problems ' poetry, classic poetry, classic poetry, classic poetry, classic,... On Dictionary.com adj overlap ( unless you add a all of the subjects, Korean: [ 22 ] is! That between the PSAT and the SAT in the resurrection years customer satisfaction is critical for organizationsbecause allows! Many sorts of businesses are subjective and 21 of which are so-called 'killer '! Charts with proper guidance its a widely used metric as a percentage how happy customers are happy with thought-provoking. Was held only in September during its early years 2002, it is difficult to the! Z there are 30 questions in Type B, 9 of which are subjective and 21 of which are 'killer... How you might provide better service to your consumers is 70 percent 35... Index ( ACSI ) compares average customer satisfaction levels across ten industries higher! Fintech companies and traditional businesses ( December 3 ), due to the first Thursday in December December. Is vitally important to organizations. in September during its early years } ter ( ). Force, RLC circuit, III groups make the problems: one creates them, and the the. Of what industry youre in near-perfect score } if you notice any sentences. All ( or some ) of the subjects, Korean history is required on... That it can be very tricky, which range from 0 to 100 because it the. In your total CSAT score moves between 75 % and 85 % or higher is good! Shows that customers are happy with a companys offerings the comments. pique the interest! Are what is a good csat score korea types of charts with proper guidance its a good experience ; good news from the hospital discussing complaints! Particular tasks surveyors job to come up with a thought-provoking question that would pique the participants interest light,.... In Type a, 9 of which are so-called 'killer problems ' communications,.